Webinars Worth Watching: Real Talk on Utility Innovation
We’re launching a series of virtual webinars designed to help utility leaders navigate key decisions, emerging trends, and practical strategies that deliver results.
From next-generation AMI strategy to data analytics, customer engagement, and substation security, our upcoming sessions will offer real-world insights from our team and industry partners. Whether you’re planning your AMI 2.0 roadmap or looking to modernize customer support, there’s something here for every utility professional.
We won’t spoil all the surprises just yet, but you can expect sessions that explore:
A decision framework for AMI 2.0 upgrades vs. replacements
How water AMI delivers actionable insights
Transforming CX with omnichannel support
Powering better outage communications
Proactively protecting your most critical physical assets
Stay tuned—we’ll be announcing registration details soon. In the meantime, reach out if you'd like a sneak peek or to discuss how these topics relate to your current initiatives.
Great People. Great Culture. Great Results.
It's official – Util-Assist is not only a great place to work, but has now been named one of the best places to work in Canada. Making the top 100 Best Workplaces™ in Canada list is on top of several other awards we’ve received this year, including:
• Great Place to Work® certification (4th year in a row)
• Best Workplaces in Professional Services
• Best Workplaces for Mental Wellness
Why does this matter to you? Because great workplaces attract and retain great people -
people who are passionate about delivering exceptional service. These awards are a direct reflection of our commitment to a people-first culture—one that fosters innovation, accountability, and well-being. It’s how we ensure our clients get our best work, every time. Read more.
Sun, Solutions, and Standout CX at IUCX
John McClean, Dominic Reid, Tyler Whalen and the rest of the team are back from an energizing week at IUCX 2025 in sunny Phoenix. We connected with utility leaders from across the industry to explore what’s next in CX. Here’s what we showcased:
CustomerAssist – A smarter way to streamline back-office billing and enhance customer care
PowerAssist – Real-time, proactive outage communications across digital channels to keep customers fully informed
SecureAssist – AI-powered surveillance with live video monitoring to proactively protect substations and other critical infrastructure
Thanks to everyone who stopped by the booth—we loved the conversations, the collaboration, and the chance to share our vision for the utility of the future.
Missed us at IUCX? Let’s connect to continue the conversation.
From Startup to Standout: Celebrating 20 Years!
The year 2025 marks a major milestone—our 20th anniversary! We're celebrating all year long. From our beginnings in 2005 to becoming a trusted partner to utilities across North America, our journey has been defined by innovation, resilience, and a relentless commitment to our clients. Take a look back on the key moments that shaped our story and thank you for choosing Util-Assist!
Follow us on LinkedIn to be part of the celebration.
Plugged Into Progress: New Partnerships
Util-Assist is now a corporate partner of GridSmartCity, a step that reflects our commitment to delivering innovative solutions that empower utilities and support the evolution of the energy grid.
GridSmartCity is a collaboration of local distribution companies, smart grid innovators, government, academia, and other electricity industry stakeholders focused on accelerating the deployment of smart grid technologies and driving improvements in utility productivity, efficiency, and sustainability.
As corporate partner, we will contribute our deep industry knowledge, proven track record of AMI project expertise, and innovative managed services to support utility digital transformation.
Util-Assist has joined the Smart Electric Power Alliance (SEPA) to reinforce our commitment to helping utilities navigate the evolving energy landscape and accelerate the transition to a clean and modern grid.
With more than 1,000 members, SEPA is an industry non-profit organization dedicated to advancing clean energy solutions through collaboration, education, and innovation.
Util-Assist gains access to SEPA’s extensive research, best practices, and industry insights, allowing us to provide even greater value to our utility clients.
Util-Assist’s solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. Driving digital innovation with professional services and managed services for electric, water, and gas, Util-Assist is shaping the utility of the future.
