In This Newsletter

Explore the future of outage communications in our upcoming webinar, claim your free ROSI analysis of advanced substation surveillance, and celebrate 20 years with us!

The future of outage communications is up for debate. Should utilities aim for full automation, or will human oversight always be essential? Can technology and omnichannel communications solve staffing shortages, or are live agents here to stay? Do customers trust AI bots and AI-generated information?

Operations veteran John McClean and operations technologies specialist Jeff Grant will go head-to-head, offering contrasting viewpoints on these questions and more. From how outage data flows from field to customer, to the balance between cost, trust, and innovation, they’ll challenge each other—and you—to think differently about what’s next for outage communications.

You won't want to miss it! Register today and join us for the next webinar in our Current Conversations series: The Future of Outage Communications: Two Expert Perspectives.

Is Advanced Site Surveillance Worth It? Find Out for Free

It’s been a milestone year for SecureAssist, the AI-enabled live video monitoring service built specifically for utilities. Designed to protect substations and other remote, unattended sites, SecureAssist delivers real-time surveillance and rapid response at a fraction of the cost of on-site security. Utilities are expanding SecureAssist coverage to additional sites, new clients are joining the service, and renewable projects—like solar and wind farms—are turning to SecureAssist for reliable, around-the-clock protection of their critical assets.

To help you evaluate the value of advanced monitoring, contact us for a free Return on Security Investment (ROSI) analysis. Heading to GridSecCon? See SecureAssist in action at booth 302.

Milestones, Magic & More: 20th Anniversary Celebration

This year we’re marking our 20th anniversary—a milestone that means more than just two decades in business. For us, it’s 20 years of partnering with utility clients, solving challenges together, and building trusted relationships.

At our recent 20th anniversary staff event, we celebrated Great Place to Work awards, recognized team members for their long-term service, and topped off the celebration with a mind-blowing magic show! View the event photos here.

Looking back reminds us how far we’ve come; looking ahead excites us for what’s next. Thank you for being part of our journey!

About Util-Assist

Util-Assist’s solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. Driving digital innovation with professional services and managed services for electric, water, and gas, Util-Assist is shaping the utility of the future.