It's 2:07 a.m. 1,200 services out, and no outage event because nobody's watching the system at that hour. Your customers already know the power is out, the only question is how long they wait to hear that you know too.
Discover how PowerAssist agents, trained on your utility systems, keep nearly 2.3 million customers across North America connected to their utility, any hour, any storm.
Today's utility customers expect the same convenience and responsiveness they receive from their bank or favorite retailer. Delivering that level of service isn't easy, given staffing pressures and the complexity of utility billing. That's why many utilities are rethinking how they deliver customer service.
Modernizing doesn't mean losing the personal touch. CustomerAssist combines AI-enabled automation, self-service portals, and customer service professionals with deep utility expertise. Automation and self-service options resolve routine requests efficiently, while our specialists focus on the situations where empathy, experience, and problem-solving matter most.
For more than a decade, CustomerAssist has helped utilities deliver exceptional customer service. Today, we’re helping more than 25 utilities serve over 2.5 million customers across North America.
Learn how CustomerAssist can help your utility deliver a modern customer experience.
Replacing aging smart meters sounds straightforward, until you start asking the harder questions. What capabilities can next-generation advanced metering infrastructure unlock? When is the right time to move? And what does an AMI 2.0 transition look like when it’s happening inside an actual utility?
Hosted by Electricity Canada, our recentwebinar explored real-life lessons from Festival Hydro’s AMI 2.0 project, highlighting that many hidden risks, like undefined goals, timeline creep, and integration complexities, can live “below the surface.”
Watch the webinar replay, or book your free AMI 2.0 overview session.
Util-Assist has been named a Best Workplace in Professional Services by Great Place to Work® Canada for the second consecutive year.
Our consultants are passionate about unlocking every utility's potential to become the utility of the future. There's a reason culture and consulting excellence go hand in hand, and it's part of why clients keep coming back.
We believe every utility has the potential to become the utility of the future. As the grid grows more complex, we bring deep utility expertise to help you modernize with confidence. Our Consulting Services help you plan, procure, deploy, and optimize AMI and related technologies, unlocking greater value from your data and digital investments. Our CX Services — spanning contact center, billing, outage management, and more — help you improve responsiveness, reduce operational burden, and deliver an exceptional customer experience.
